zzok Privacy Policy
Your personal information is completely safe with us — this document explains how we collect, use, and protect your data.
Introduction and Scope
zzok ("we", "us", or "platform") is an online casino and betting service provider. This Privacy Policy ("Policy") explains how we collect, store, process, use, and where necessary share the personal information of our users ("you" or "member") with third parties.
By registering an account on our website zzok.cam, you are considered to have read, understood, and agreed to all terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our platform.
This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy.
What Information We Collect
To provide a safe and fair service on the zzok platform, we collect various types of information. The different categories of information are described in detail below.
1.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth (for age verification — users must be at least 21 years old)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- Country of residence and address
1.2 Identity Verification (KYC) Information
As part of financial security and the Know Your Customer (KYC) process, we may request the following documents in certain situations:
- National Identity Card (NID) or passport copy
- Utility bill or bank statement (as proof of address)
- Proof of ownership of payment method (for example: screenshot of bKash or Nagad account)
1.3 Financial Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, Upay, or bank account details (for processing purposes only)
- Transaction amount, date, and time
- Transaction ID and status
1.4 Device and Browsing Information
Automatically collected when you visit our site:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited, click patterns, and time spent
- Referral source (which site or link you came from)
1.5 Cookies and Tracking Technologies
We use cookies, web beacons, and local storage. This information is used to improve site functionality, remember your preferences, and ensure security. You can control cookies from your browser settings, though some services may not work properly as a result.
Purpose of Information Use
zzok uses your information only for the following legitimate purposes. We never sell your information.
2.1 Service Operations
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and bonuses
- Tracking gaming history and balance
- Providing customer support services
2.2 Security and Legal Compliance
- Preventing fraud, money laundering, and illegal activity
- Ensuring age verification (enforcing the 21+ rule)
- Ensuring implementation of responsible gaming policy
- Complying with applicable laws and regulations
2.3 Site Improvement and Personalization
- Displaying games and offers based on your preferences
- Improving site functionality and user experience
- Identifying and resolving technical issues
2.4 Communication
- Sending transaction confirmations and important notifications
- Informing you about relevant promotional offers and bonuses (subject to your consent)
- Notifying you about changes to policies
Information Sharing and Disclosure
zzok does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and customer service. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
3.2 Legal Obligations
We may be required to provide information in response to orders or lawful requests from courts, regulatory bodies, or law enforcement authorities.
3.3 Fraud Prevention
Limited information may be shared with industry-standard security organisations to prevent financial crime or gaming-related fraud.
3.4 Business Transfer
If there is any change in the ownership or business operations of zzok, user information may be transferred to the relevant parties. We will notify you in advance in such cases.
Data Security Measures
Protecting your information is our highest priority. zzok follows the technical and administrative measures listed below:
- SSL Encryption: All data transfers on our site are encrypted using SSL/TLS technology, so third parties cannot read your information.
- Password Hashing: Your password is never stored directly — advanced hashing algorithms are used.
- Access Controls: Only authorised staff can access specific information on a need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security testing.
- Data Backup: Information is regularly backed up on secure, access-controlled servers.
- Two-Factor Verification: Additional verification applies for completing sensitive operations.
However, no method on the internet is 100% secure. We provide the highest standard of protection, but cannot guarantee absolute security. Keeping your account password secure and not sharing it with anyone is also part of your responsibility.
Data Retention Period
We retain your information only for as long as necessary. Retention periods by information type are stated below:
5.1 Account Information
Information collected while your account is active will be retained. Even after account closure, records may be kept for a set period to meet legal requirements and prevent fraud.
5.2 Transaction Records
Financial transaction details and deposit and withdrawal history are retained to meet legal obligations and for audit purposes.
5.3 Marketing Consent
You can unsubscribe from promotional communications at any time. In that case, marketing-related data will be deleted, though operational data will remain as usual.
5.4 Data Deletion Requests
You may request account closure and deletion of your data. Information not subject to legal obligations will be deleted within a reasonable time.
Your Rights and Choices
As a zzok user, you have the following rights regarding your information:
6.1 Right to Access
You may request to view your personal information held by us at any time.
6.2 Right to Correction
If there is any error or incompleteness in your information, you may request a correction.
6.3 Right to Deletion
In certain circumstances — outside of legal obligations — you may request deletion of your personal information.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to stop receiving promotional communications.
6.5 Right to Data Portability
You may request your information in a structured, machine-readable format.
To exercise any of the above rights, contact our support team directly via live chat or email.
Protection of Minors
zzok strictly prohibits participation by anyone under the age of 21. We do not intentionally collect any personal information from minors.
Age is verified at registration and reconfirmed where necessary through KYC documents. If we learn that someone under 21 has created an account, that account will be closed immediately and the associated information will be deleted.
A note to parents: if your child has accidentally created an account on our site, please contact us promptly.
Cookies Policy
zzok uses cookies and similar technologies to maintain site functionality and improve user experience.
8.1 Essential Cookies
These cookies are necessary for the site to operate. They are used to maintain login sessions, security tokens, and language preferences. They cannot be disabled.
8.2 Functionality Cookies
These cookies are used to remember your preferences, settings, and personalized experience.
8.3 Analytics Cookies
Collect anonymous statistics for analysing site usage and improving functionality. This information does not directly identify any individual.
8.4 Cookie Management
You can delete or block cookies from your browser's privacy settings. However, disabling essential cookies may mean some site features are not available.
Policy Changes and Updates
zzok reserves the right to amend this Privacy Policy from time to time. Changes may be made due to service improvements, addition of new features, or legal requirements.
If any significant changes are made, we will:
- Send a notification to your registered email address
- Clearly announce it on the main page of the site
- We will update the "Last Updated" date at the top of this page
If you continue using the platform after any changes, you will be considered to have accepted the new policy. We recommend reviewing this policy regularly.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our data protection team will try to respond to your request within a reasonable time.
Privacy Contact:
When reaching out, please clearly mention your account email and the subject of your request.
This privacy policy is an integral part of zzok's Terms & Conditions and Responsible Gaming Policy. For more information, visit our FAQ page.